Privacy policy
Purpose
The Privacy Act 1988 (Cth) requires that 26 Degrees Global Markets Pty Ltd (“26
Degrees”) handles your personal information in accordance with a set of
Australian principles, known as the Australian Privacy Principles (APPs), which
regulate the collection, use, correction, disclosure and transfer of personal
information about individuals by organisations in the private sector.
The European Union (EU) General Data Protection Regulation (the GDPR) is also
applicable to 26 Degrees if we ever receive a client from the European Union.
The treatment of such clients is discussed under our Privacy Guidelines.
What information do we collect?
We will collect and hold your personal information for the purposes of:
-
- providing products and services to you;
- managing and administering the products and services;
- letting you know about our other products and services.
The type of information collected from you includes information that is necessary
to operate your account or for us to provide general advice to you. We may ask
you to provide personal information such as your:
-
- name
- e-mail address
- residential and/or postal address
- date of birth
- telephone number
- occupation
- bank account details
- financial details
- employer
- tax file number (TFN).
This information is collected from application forms you have completed, your use
of our online facilities or through ongoing communications with you.
We will not solicit any personal information about you except where you have
knowingly provided that information to us or we believe you have authorised a
third party to provide that information to us. Third parties that we may need to
collect information from include your financial adviser, product issuer,
employer, accountant or solicitor.
We will inform you of any legal requirements for us to ask for information about
you and the consequences of not giving us that requested information. For
example, in addition to the personal information we will obtain from you,
whenever you acquire a new product or service from us, we will require documents
evidencing your identity. Such evidence may include a certified copy of your
driver’s licence, passport or birth certificate.
What if you do not give us the information we request?
You are not obligated to give us the information that we request. However, if you
do not give us the information that we ask for, or the information you give is
not complete or accurate, this may:
-
- prevent or delay the processing of your application; or
- revent us from contacting you;
- mpact the taxation treatment of your account.
How do we use the information that we collect from you?
We use your personal information for the purpose for which it has been obtained.
We collect your personal information so that we are able to act on your request,
such as to:
-
- develop an understanding of the products and services offered by 26
Degrees that might interest you, and;
- send you information about us; and;
- keep you up to date on other products and services offered by us.
Who do we give your information to?
We may disclose your information to external parties. Where personal information
is disclosed, there are strict controls in place to ensure information is held,
used and disclosed in accordance with the APPs.
The types of external organisations to which we may disclose your personal
information include:
-
- our related bodies corporate, agents, employees and representatives,
either in Australia or overseas. Any overseas disclosure does not
affect our commitment to safeguarding personal information we
collect and we will take reasonable steps to ensure overseas
recipients comply with the APPs;
- our head office, INV Inc, in Japan;
- financial institutions and other similar organisations in connection
with our corporate activities or that are nominated by you;
- external service providers and professional advisers that provide
services to us; and/or
- any organisation which you request us to or any persons acting on
your behalf, including your financial adviser, broker, solicitor or
account.
Like other financial services companies, there are situations where we may also
disclose your personal information where it is:
-
- required by law (such as to the Australian Taxation Office, AUSTRAC,
Australian Securities & Investment Commission, any other
regulatory and government bodies in Australia or pursuant to a court
order);
- authorised by law (such as where we are obliged to disclose
information in the public interest or to protect our interests);
- necessary in discharging obligations (such as to foreign governments
for the purposes of foreign taxation); and/or
- required to assist in law enforcement (such as to a police force).
- We may also disclose your information if you give your consent.
What are your rights?
We understand that you may choose not to disclose your personal information to
us. If you choose not to provide the information however, we may not be able to
open your trading account, or provide you with the product or service you have
requested.
Your rights are as follows in respect of the personal information we hold about
you:
-
- The right to be informed about processing of your personal data;
- The right to have your personal data corrected if its inaccurate and
to have incomplete personal data completed;
- The right to object to processing of your personal data;
- The right to restrict processing of your personal data
- The right to have your personal data erased (the “right” to be
forgotten”);
- The right to request access to a copy of your personal data and
information about how we process it. Please make all requests for
access by calling +61 2 9083 1333 or emailing support@26degreesglobalmarkets.com;
and
- The right to move, copy or transfer your personal data (“data
portability”).
Can I access my information and what if it is incorrect?
You may request access to the personal information we hold about you. We may
charge a reasonable fee to cover our costs.There may be circumstances where we
are unable to give you access to the information that you have requested. If
this is the case we will inform you and explain the reasons why.
We will take reasonable steps to ensure that the personal information we collect,
hold, use or disclose is accurate, complete, up to date, relevant and not
misleading.
You have a right to ask us to correct any information we hold about you if you
believe it is inaccurate, incomplete, out of date, irrelevant or is misleading.
If we do not agree with the corrections you have supplied and refuse to correct
the personal information, we are required to give you a written notice to that
effect and a statement if requested.
If you wish to access or correct your personal information, you may contact us by
writing to the Privacy Officer, whose contact details are set out in the ‘How do
I contact the Privacy Officer or Client Services’ section below.
Complaints
If you believe that we have breached the APPs by mishandling your information,
you may lodge a written complaint addressed to the Privacy Officer, whose
contact details are set below.
The Privacy Officer will respond to your complaint within 14 days of its receipt.
In the event that the Privacy Officer is unable to resolve your complaint, you
may lodge a complaint with the Information Commissioner.
You can lodge a written complaint with the Information Commissioner by:
How do we protect the security of your information?
We have security systems, practices and procedures in place to safeguard your
privacy. We may use cloud storage or third-party servers to store the personal
information we hold about you. These services are subject to regular audit and
the people who handle your personal information have the training, knowledge,
skills and commitment to protect it from unauthorised access or misuse.
If you use the secure adviser, member or employer sections of our websites, we
will verify your identity by your username and password. Once verified, you will
have access to secured content.
Risks of using the internet
You should note that there are inherent security risks in transmitting
information through the internet. You should assess these potential risks when
deciding whether to use our online services.
If you do not wish to transmit information through our website, there are other
ways in which you can provide this information to us. You can, for example,
contact our Client Services team. Refer below for Client Services contact
details.
Cookies
A “cookie” is a small text file that may be placed on a computer by a web server.
Our websites may use cookies which may enable us to identify you or your browser
while you are using our sites. These cookies may be permanently stored on a
computer or are temporary session cookies. They are used for a variety of
purposes, including security and personalisation of services. They are
frequently used on websites and you can choose if and how a cookie will be
accepted by configuring your preferences and options in your browser.
Through these cookies we collect statistical information about visitors to our
websites, such as the number of visitors, pages viewed, types of transactions
conducted, time online and documents downloaded. This information is used to
evaluate and improve the performance of our websites.
There are two types of cookies on the 26 Degrees website:
-
- Behavioural and analytical cookies help us provide you with a better
service. They can tailor site content to your personal preferences
and past behaviour, or remember our saved settings. Some of the
systems we use to track web traffic and site usage are provided by
third-party companies such as Google.
Marketing cookies enable you to experience more relevant online
content and see advertisements which are aligned with your
interests, as indicated by your activity on our site.
- 26 Degrees uses Marketing cookies to provide advertising that is
more relevant to you. When browsing through other sites where these
cookies are relevant, you will be served advertisements which are in
line with your interests based on your activity on the 26 Degrees
website.
All browsers allow you to be notified when you receive a cookie and you may elect
to either accept it or not. If you wish not to accept a cookie, this may impact
the effectiveness of the website. Your internet service provider or other IT
service provider should be able to assist you with setting your preferences.
How long do we retain your personal information?
We are required by law to retain certain records of information for varying
lengths of time and, in certain circumstances, permanently. Where your
information is not required to be retained under law, we will take reasonable
steps to irrevocably destroy or de-identify your personal information when it is
no longer required for the purpose for which it was collected.
How do I contact the Privacy Officer or Client Services?
You can contact the Privacy Officer by:
Mail: The Privacy Officer, 26 Degrees Global Markets Pty Limited Level 5, 55
Harrington Street, The Rocks, Sydney NSW 2000
or
Email: support@26degreesglobalmarkets.com
Obligations
-
- Privacy Act 1988 (Cth)
- Australian Privacy Principles
- General Data Protection Regulation (GDPR)
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